Articles on: Troubleshooting & FAQ

Recital Connect Troubleshooting Guide

If you're experiencing an issue with Recital Connect, below are some common troubleshooting problems and fixes.


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Folder & File Access Issues

Why does it say “Cannot find this folder”?

This usually happens in one of three scenarios:

  1. The folder was moved to a new location
  2. The folder was deleted
  3. A network drive is not currently mounted


How to fix it:

  • If the folder was moved: Click the Recital Connect icon → Locate Folder → Select the folder’s new location.
  • If the folder was deleted: Recreate the folder or disconnect it from Recital Connect.
  • If it’s a network drive: Reconnect or remount the drive. Recital Connect will resume syncing once it becomes available.


I moved a file inside a connected folder. Will it re-upload?

No. Recital Connect understands file moves and renames within connected folders. It will keep the file synced and will not duplicate uploads.


What happens if I delete a file locally?

If the file exists in another connected source or folder, Recital will retain it. If the deleted file was the only connected copy, it will be removed from Recital.


Why didn’t a file upload?

Check the following:

  • Is it a supported file type? Supported types: .pdf, .docx, .doc, .dotx
  • Is it larger than 100MB? Files over 100MB are skipped.
  • Is the file currently open or locked? Close the file and trigger a manual sync.


You can manually trigger a sync by clicking the Recital Connect icon and clicking the sync icon.


Sync & Timing Questions

How often does Recital Connect sync?

Recital Connect automatically scans connected folders once per day. You can manually trigger a scan anytime from the system tray or menu bar.


I just saved a contract. Why isn’t it in Recital yet?

It will upload during the next automatic scan. If you need it immediately, click the Recital Connect icon and click the sync icon.


What happens if I’m offline?

Recital Connect will wait and retry automatically once you’re back online. No files are lost — it remembers what needs to upload.


Network & Connectivity Issues

Does Recital Connect work with VPN?

Yes, in most cases — as long as your VPN allows normal HTTPS traffic.


Does Recital Connect work behind a corporate firewall or proxy?

It may require configuration.


Recital Connect needs direct HTTPS access to:


If your organization uses a strict internet proxy, you may need IT to allow these connections. If you're unsure, contact your IT team.


My network drive shows an error when I’m working remotely. Why?

If a network drive is not mounted or accessible (for example, when you’re off-site), Recital Connect will show a folder error.

No action is required unless the drive should be accessible.

Once the drive is reconnected, syncing will resume automatically.


Error Indicators & Status

How do I know if Recital Connect is working?

Check the system tray (Windows) or menu bar (macOS):

  • Normal icon → Everything is working
  • Error icon → Something needs attention
  • Syncing indicator → Files are currently uploading


What does a red/error icon mean?

Click the Recital Connect icon to see the specific error. Common issues include:

  • Folder no longer accessible
  • Internet connection issues
  • Permission errors


Most issues can be resolved by reconnecting the folder or triggering a manual sync.


Updates & App Behavior

Does Recital Connect update automatically?

Yes. It checks for updates every 6 hours and downloads them in the background. If a restart is required, you’ll see a notification.


Can I disable automatic startup?

Yes. Recital Connect launches automatically when your computer starts, but you can disable this in your operating system’s startup settings. Note: Disabling startup may prevent automatic daily syncing.


Diagnostics & Support

How do I share logs with support?

If you’re experiencing an issue:

  1. Click the Recital Connect icon
  2. Select Help
  3. Click Export Diagnostics


This creates a ZIP file containing logs and system information. Send that file to support@recitalapp.com along with a brief description of the issue.


Still Need Help?

If your issue isn’t covered above, contact: support@recitalapp.com


Please include:

  • A description of the issue
  • Screenshots (if available)
  • Your exported diagnostics file


Our team will assist you as quickly as possible.

Updated on: 09/03/2026

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